Frequently Asked Questions

 

What is TappCar?

TappCar is a new Edmonton-based ridesharing company. Born out of frustration towards traditional taxis and companies like Uber, and as a response to the evolving landscape of the personal transportation industry, Our mission is to give customers and drivers a reliable and fair alternative to the current status quo. We are local and proudly Canadian!

Why are there two charges on my bank statement after taking a TappCar?

Tappcar uses pre-auth charges to ensure that a credit card is valid when a trip is booked. These are not taken from your account, but merely held for 1-5 business days (depending on your financial institution).

If you encounter any issues with these pre-auths, the first step should be to contact your financial institution. We are also happy to answer any inquiries, but due to the varying requirements between banks, they should be your first point of contact.

How does TappCar treat its drivers?

In short: very well! We have found this to be one of the biggest issues with the current taxi and ride share industry. We offer training programs, 100% of their tips, and many in and out-of-car safety features.

What happens if I cancel or don't show up for my ride?

If you cancel your trip after the driver has begun to travel to you, or if you do not show up once the driver arrives, your stored credit card will be charged a no show fee, usually in the $4 range. This is because our drivers incur costs every time they leave to pick up a passenger. Fuel, time and mileage are all factors in this. 

If you have any problems with a cancellation or no-show charge, please let us know and we will happily review the trip. 

How do I resolve complaints with TappCar?

We have customer service representatives available 24/7 for any issues that might arise. Email us at support@tappcar.com, or call us at 780-222-5555 and we will sort it out for you ASAP!

What happens if I forget an item in a TappCar?

Our policy towards lost and found items is straightforward. If the driver notices the item, or is contacted by us and finds the item in their car, they are to bring it to one of our local offices. We will then contact the passenger and offer a TappCar delivery (at our normal rate) or the passenger can pick it up from the office.